FOR SHOP OWNERS
HOW SHOPIFY WORKS
Unified inventory and sales
One catalog and one inventory count across your counter and your online store. Every sale, in store or online, lands in the same place in real time.
Connected retail
Buy online and pick up in store. Ship online orders from the shop. Return or exchange an online order at the counter. Your customers choose, and your stock stays right.
Customized for your shop
Choose hardware for your budget and the way you sell, at the counter or on the go, and add apps from the Shopify App Store for whatever your shop does differently.
All done easily, without downtime.
Hardware that’s ready out of the box, one back office for every location, and 99.9% uptime across the Shopify platform to keep the checkout line moving.
WHY SHOPIFY
Sell everywhere your customers shop — at the counter, online and through the Shop app, with access to 250M+ engaged shoppers in the Shop network — and stop losing sales to stock counts that don’t match.
One back office to manage inventory, orders, customers and staff, instead of three systems and the spreadsheets in between.
Staff get a checkout that’s quick to learn, their own accounts and permissions, and fewer manual workarounds between systems. That’s time back on the floor.
Know your customers in store and online, see what they’ve bought wherever they bought it, and create personalized shopping experiences that bring them back.
Reporting and analytics for in store and online sales in one place, across every location, so you can see what’s working without stitching reports together.
IF YOU’RE SWITCHING
Nobody changes their point of sale for fun. You change it because the one you have is costing you something. Here’s what changes when you move to Shopify with Counterwide.
You stop reconciling.
One stock count across the counter and the website means no more overselling online and no more end-of-day spreadsheets.
Your history comes with you.
Products, variants, barcodes, customers and purchase history are migrated, and counts are checked against your shelves before you go live.
You don’t lose a day of sales.
Your new system is built alongside the one you’re running. Changeover happens outside trading hours, and you open the next morning with support on hand.
You can grow without adding systems.
Add a till for the holidays, open a second location or start selling online — it’s the same platform, not another product to connect.
Your hardware fits how you sell.
Your counter is specified for how you actually operate, arrives configured and is installed for you.
And if now isn’t the right time — mid-season, or eight months into a hardware lease — your rep will tell you so. We’d rather wait a month than move your shop at the wrong moment.
WHAT TO EXPECT FROM COUNTERWIDE
Shopify built the platform. Counterwide makes sure it’s sold to you properly and installed properly by Shopify experts. Once you’re live, Shopify’s own support team is there whenever you need it.
BEFORE YOU SWITCH
Your rep gets to know your business.
Before recommending anything, your rep takes the time to understand how your shop runs, what you sell and where you want to grow then recommends the plan, hardware and apps that fit.
DURING THE SWITCH
The move is managed for you.
Your rep coordinates the migration with Shopify’s point of sale specialists and installs the hardware on your counter, configured and tested.
AFTER YOU’RE LIVE
Shopify support is on call.
Questions and issues after go-live go straight to Shopify’s support team, available 24/7, who know the platform better than anyone.
Tell us a little about your shop and a rep for your region will be in touch.